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What is The Planovate?The Planovate is an online store offering curated stationery and lifestyle products designed to inspire creativity and organization. We're all about helping you live your best, most organized life. Formerly known as Graciedits, we've reimagined our brand to bring you a curated selection of products that inspire, empower, and elevate your every moments.
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Where do you ship?We offers international shipping to customers worldwide. We understand that our clients come from all over the globe, and we are committed to ensuring that everyone has access to our products. International shipping rates and delivery times may vary depending on the destination, but we strive to provide efficient and reliable shipping options. Please note that customers may be responsible for any customs duties, taxes, or fees related to their orders, which are determined by the destination country's customs office.
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How can I track my order?Once your order is shipped, you will receive a tracking number via email. Use it to monitor your package’s journey.
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Do you accept returns or exchange?At this time, we do not accept any returns or exchanges. All sales are final and do not qualify for refunds. Exceptions are made on a case-by-case; Kindly review your received order within 3 days of delivery to verify its accuracy and ensure it is free from defects or damages. Should you discover any inaccuracies, defects, or damages, please promptly contact us, providing your order number and, if applicable, photographs of the defective or damaged item(s).
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Can I cancel my order?We understand that circumstances can change, and you may need to cancel your order. If you wish to cancel your order, please contact us with your order number as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request, however, if your order has already been processed and/or shipped, we will be unable to cancel it.
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What's the order processing time?Currently, orders take 5-14 business days for processing, encompassing the stages of confirming order, picking/making, and packing. Any orders submitted after 6 p.m. EST will be processed on the subsequent business day. Please be aware that these timelines excludes Saturdays, Sundays and U.S. holidays. It is important to note that processing durations are contingent on demand. For instance, a surge in orders during sale or a new release may lead to an extended processing period. We understand the anticipation of receiving your order, and we make every effort to dispatch it to you promptly. Your patience and understanding are sincerely valued
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